At Forever New, we want to ensure you love the items you purchase. However, there may be times when you need to return an item purchased from us. Our Returns Policy is designed to assist you with your return.
RETURNS POLICY CONDITIONS
If you have changed your mind on a purchase, we will provide a refund if:
- You return the item within 30 days (inclusive) from the tracked date of delivery
- The item is in perfect original saleable condition with all original tags and sewn labels still attached
- The item is unworn and unused
If you are unable to comply with these requirements, Forever New reserves the right to refuse a refund for change of mind.
Exceptions to our change of mind policy
For hygiene reasons, we do not offer exchanges or refunds for the following items if you change your mind:
- Bodysuits
- Cosmetics and Fragrances
- Hair Accessories and Headwear
- Hosiery
- Pierced Jewellery
- Swimwear
- Underwear Accessories, Underwear and Undergarments
Sale Items
Please choose carefully, as sale items cannot be refunded for change of mind.
Sale items that meet our Returns Policy Conditions may be returned in exchange for a Forever New gift card. This does not affect your statutory rights where an item is faulty or defective.
Online Returns
To return an item purchased online, please enter our returns portal, and select the items you wish to return. Follow the instructions provided to complete your return and generate your return label. Please ensure your return complies with this policy before sending it to us.
A return fee of £2.99 applies to online returns made via post and will be deducted from your final refund amount. This fee does not apply where an item is faulty, defective or not as ordered. Original order postage costs will not be reimbursed unless the item is faulty, defective or not as ordered.
If you are returning an item due to damage, a fault or receiving an incorrect item, please ensure you select the correct return reason when raising your return. If you have any questions regarding a faulty or incorrect item, please contact our Customer Service team and one of our team will be able to assist you.
Before posting an item, please ensure all conditions of this Returns Policy have been met. We recommend returning your parcel via a registered or traceable postal service or courier, as all parcels remain your responsibility until received by Forever New.
Refunds
All eligible refunds will be processed using your original payment method. Please allow up to 7–10 business days for your refund to be credited to your account once your return has been received and passed inspection. Processing times may vary depending on your financial institution.
Exchanges
At this stage, we are unable to process exchanges online. If you would like a different size, colour or product, please return your original item and place a new order.
Purchases Made Outside Forever New UK Online
Forever New or Ever New items purchased outside the UK cannot be returned to Forever New UK online. Similarly, items purchased from Forever New in the UK cannot be returned overseas.
If you purchased Forever New items from another website or a Forever New concession store, please refer to the returns and exchange policy of the website or retailer from which you made your purchase.
In addition to this policy, customers in the UK have a statutory right to cancel their order within set time limits. For more information, please visit our page Right to Cancel Orders: UK and EU Customers.